Terms & Conditions

1. Agreement to terms

These Terms & Conditions apply to all services provided by Bushveld Web Co ([Business Registration Number]), a South African business operating at [Business Address].

By accepting a quote, signing a proposal, or making a payment to Bushveld Web Co, you agree to be bound by these terms. If you are accepting on behalf of a company, you confirm that you have the authority to bind that company.

2. Our services

Bushveld Web Co provides web design, web development, CRM systems, e-commerce builds, digital advertising management, website hosting, and ongoing maintenance services for South African businesses.

The specific scope of work for each engagement is set out in the proposal or quote accepted by the client. Any work outside that scope is subject to a separate written agreement and additional fees.

We reserve the right to decline any project that conflicts with our values or capacity without being required to provide a reason.

3. Quotes and payment

Quotes: All quotes are valid for 30 days from the date issued. A quote is not a binding contract until both parties have signed or the client has paid the deposit.

Deposit: A non-refundable deposit of 50% is required before any project work begins. The remaining balance is due upon project completion, before the website goes live or final files are handed over.

Retainer & hosting fees: Monthly retainer and hosting fees are billed in advance and are due on the first day of each month. Failure to pay within 14 days may result in service suspension.

Late payments: Invoices not paid by the due date will attract interest at 2% per month on the outstanding balance. We reserve the right to suspend services on accounts more than 30 days overdue.

Currency: All prices are quoted in South African Rand (ZAR) and exclude VAT unless explicitly stated otherwise.

4. Project delivery

Estimated delivery timelines are provided in good faith and are dependent on timely feedback and content delivery from the client. Delays caused by slow client responses, missing content, or scope changes may push delivery dates out without constituting a breach on our part.

We typically allow for two rounds of revisions within the agreed scope. Additional rounds of revisions or changes to the agreed scope will be quoted separately.

Once a project is completed and signed off by the client, any subsequent changes are billable at our standard hourly rate.

5. Client responsibilities

To allow us to deliver your project on time and to a high standard, you agree to:

• Provide all required content (text, images, logos, brand assets) within the agreed timeframe.
• Review and provide feedback within 5 business days of receiving work for review.
• Ensure that any content you supply does not infringe on third-party copyright or intellectual property rights.
• Provide accurate information about your business and requirements.
• Nominate a single point of contact for project decisions.

Projects placed on hold due to lack of client response for more than 30 days may be subject to a restart fee.

6. Intellectual property

Client content: Any text, images, logos, or other materials you supply remain your property. You grant us a licence to use them solely for the purposes of your project.

Deliverables: Upon receipt of full payment, ownership of the custom design and code created for your project transfers to you. This excludes any third-party components (themes, plugins, fonts, stock assets) which are subject to their own licences.

Our portfolio: Unless you request otherwise in writing, we reserve the right to display your completed project in our portfolio and to reference you as a client in our marketing materials.

Tools & frameworks: Open-source libraries, frameworks, and third-party tools used in your build remain subject to their respective licences and are not exclusively owned by either party.

7. Limitation of liability

We take every reasonable care to deliver quality work. However, to the maximum extent permitted by South African law:

• We are not liable for any indirect, incidental, or consequential loss arising from the use of or inability to use our services or your website.
• Our total liability for any claim arising out of a project is limited to the total fees paid by you for that specific project.
• We are not responsible for losses resulting from third-party service outages (hosting providers, payment gateways, social media platforms, etc.).
• We do not guarantee specific search engine rankings, advertising performance, or business results from any service we provide.

Nothing in these terms limits liability for fraud, gross negligence, or death or personal injury caused by our negligence.

8. Termination

Either party may terminate a project or service agreement by giving written notice. Termination conditions specific to monthly services and active projects are set out in our Cancellation Policy.

On termination, all fees for work completed up to the date of termination are immediately due and payable. We will provide you with all completed work and project files upon receipt of outstanding payment.

We reserve the right to terminate services immediately and without notice if you breach these terms, engage in illegal activity, or fail to pay after receiving a formal demand.

9. Governing law

These terms are governed by the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act (ECT Act) and the Consumer Protection Act (CPA) where applicable.

Any disputes arising from these terms or our services will be subject to the jurisdiction of the South African courts. We will always first attempt to resolve disputes informally through direct communication.